Internet Services | Computers and Hardware | Network Services | Tech Support

  www.colla.com/faq

FAQ's

My computer is rejecting my Username/Password, Why?

There are several reasons why this might occur.

* Always make sure that you are entering your Username/Password in all lowercase letters. There should never be spaces or any punctuation marks in your username or password. Your Username is your Email address without the @colla.com.
* If you are still not able to sign on try removing both your username and your password out of the connection box. Backspace the cursor 5 times then hit delete 5 times in each space of the connection box (this will ensure you have gotten any hidden spaces out of these areas). Re-enter your username and password, again making sure you have not added spaces or capital letters.
* There may be an administrative problem, (e.g., violation of COLLA policy, etc.) please contact us for more information on this matter.

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When I am online I can not go anywhere:

Depending on the situation there may be a few things that you can do to fix this problem.

* If you do not have a Network Neighborhood icon on your desktop this could be the problem.
To fix this...
Go To Start, Settings, Control Panel.
In the Control panel look for the Icon called Network, open it by double clicking.
Inside this window you have 3 tabs (Configuration, Identification and Access Control)
Click the Configuration tab
You should see Client For Microsoft Networks, Dial-up Adapter and TCP/IP.
If not:
Click on (Add)
Click on (Client)
Click on (Add)
Click on (Microsoft)
Click on (Client For Microsoft Networks)
Click OK
Click OK again to close the box
Your computer will then ask you to restart, click on yes.
(Your computer may ask for your windows disk. If so, insert the disk into your CD-Rom drive and follow the instructions from that point)
* When your computer restarts, you should be able to sign on and browse the Internet normally. If not, please call tech support for further assistance. (340-0440)

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I get kicked offline when I send my email...

If you are using Outlook Express, you may be kicked off line when sending email due to option settings.

Here's how you fix it.
Open Outlook Express
On the upper toolbar, click on (Tools)
Click (Options)
Click on the tab labeled Connection
Click on "Hang up after sending and receiving" to un-check that box.
Click Apply then OK to close the window.

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How do I turn off call waiting while I'm online?

Click on Start, Settings, Control Panel
Double click on (Modems)
Click on Dialing Properties
Click the check box next to: To Disable Call Waiting, dial:
Select the proper setting for your area from the pull-down menu

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When I send email it keeps coming back as undeliverable, Why?

* The email address you are sending to may be invalid
Verify that the address is entered correctly
* There could be a problem with the recipients server or the server could be down. Try again at a later time.
* There could be a problem with our server. Check the Network Status report for more details

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What is my email address?

Your email address is your username@colla.com in lowercase letters with no spaces or punctuation marks.

Please feel free to contact tech support for any reason between the hours of 8:00am-8:00pm Monday – Friday. 318-340-0440 or toll free 800-256-1166. Or send us your questions by email anytime. We will respond within 24 hours.

 

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